Privacy Policy
SY International Logistics Pty Ltd (“SY”, “we”, “our”, or “us”) is committed to protecting
your privacy and handling personal information in accordance with the Australian
Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information
   We may collect personal information that is reasonably necessary for providing freight
   forwarding, customs brokerage, transportation, warehousing, logistics and related
   services.
   The information we collect may include:

• Name and contact details
• Business name and position
• Email address and telephone number
• Residential or business address
• Australian Business Number (ABN)
• Identification documents where required for customs or regulatory purposes
• Shipping, cargo and consignment information
• Billing and payment information
• Any other information voluntarily provided by you

1. How We Collect Information
   We may collect personal information:

• Directly from you
• Through our website
• Through email, telephone or other communications
• Through customs, shipping lines, airlines, transport operators, agents and
  service providers
• From publicly available sources where permitted by law

1. Purpose of Collection
   We collect and use personal information for purposes including:

• Providing freight forwarding and logistics services
• Customs clearance and biosecurity compliance
• Managing shipments and deliveries
• Processing payments and accounts
• Communicating with customers and suppliers
• Meeting legal, regulatory and compliance obligations
• Improving our services and customer experience

1. Disclosure of Personal Information
   To provide our services, we may disclose personal information to:

• Customs authorities
• Government agencies and regulatory authorities
• Shipping lines, airlines and transport providers
• Warehousing and logistics partners
• Overseas agents and service providers
• Professional advisers, insurers and auditors
• Payment service providers
  Some recipients may be located outside Australia where international shipping or
  logistics services are involved.

1. Data Security
   We take reasonable steps to protect personal information from misuse, interference,
   loss, unauthorised access, modification or disclosure.
   However, no method of transmission over the internet or electronic storage is
   completely secure and we cannot guarantee absolute security.
2. Website Usage
   When you visit our website, we may automatically collect certain technical information,
   including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
  This information is generally used for website administration, security and analytical
  purposes.

1. Cookies
   Our website may use cookies and similar technologies to improve functionality and
   user experience.
   You may configure your browser to refuse cookies, although some website features may
   not function correctly.
2. Access and Correction
   You may request access to personal information we hold about you and request
   corrections if the information is inaccurate, incomplete or out of date.
   Requests should be submitted using the contact details below.
3. Retention of Information
   We retain personal information only for as long as reasonably necessary for business,
   legal, regulatory and compliance purposes.
4. Complaints
   If you believe your privacy has been breached, please contact us and we will investigate
   your complaint.
   If you are not satisfied with our response, you may contact the Office of the Australian
   Information Commissioner (OAIC).
5. Contact Us
   SY International Logistics Pty Ltd
   ABN: 37639710419
   Email: info@syintl.com.au
   Phone: +61 3 8787 7535
   Address: 51 INSIGHT CIRCUIT, CARRUM DOWNS VIC 3201
6. Changes to this Privacy Policy
   We may update this Privacy Policy from time to time. The latest version will always be
   available on our website.